For questions pertaining to the Youth Cruiser SmarTrip® Card, please contact the SmarTrip Regional Customer Service Center (RCSC) at 1-888-762-7874 or visit www.smartrip.com. Mike Vandyke. Scenario: You reported your card as lost or damaged via your online account or a call to the Customer Service Center, but you did not provide your new card number to your employer. Work with Metro and regional transit systems on implementation and promotion of the SmarTrip App and mobile wallet as a new self-service payment option. CommuterDirect.com lets you buy Washington, D.C.-area transit tickets and passes online and have them delivered to your home or office. Customer Service Contact Customer Service using the customer comment form or by calling (888) SMARTRIP (888-762-7874), Monday through Friday, 7 AM - 8 PM EST Smartrip® Please call SmarTrip® Customer Service 1-888-SMARTRIP (762-7874) to report your card lost or stolen. by Kytja Weir | June 11, 2012 12:00 AM Print this article. Finally select “WMATA SmarTrip® and Metrorail” as the service provider. Please call SmarTrip® Customer Service 1-888-SMARTRIP (762-7874) to report your card lost or stolen. Yes, the Youth SmarTrip Registration Form must be completed at time of purchase of the Youth Download the SmarTrip® Brochure (PDF) for more information. All smart card purchases are final. Riders of Martz Group/National Coach (Virginia routes) You must first create an account with WMATA SmartBenefits® Passenger Allocation System to automatically move your benefit, or a portion of your benefit, from your SmarTrip® card to your Vanpool provider each month (you only need to do this step once). If your SmarTrip® card is not registered or you gave us an incorrect Serial number, your pending order will be cancelled and your credit will be processed by no later than the last day of that month. If that doesn't help, then contact customer service at 1-833-CharmCard (1-833-242-7622). Back … Some useful feedback and words from GetHuman-224075 taken from his Washington Metro Authority - Smartrip customer service problem that occurred on November 12th, 2017. SmarTrip® cards can be purchased at any Metrorail station, at the Loudoun County Transit office at: 101 Blue Seal Drive Suite 102 Leesburg, VA 20177. GetHuman provides customer service contact information, step-by-step help, tools to get a rep on the phone faster and all kinds of useful gadgets for customers to make it easier to get good customer service without the hassle. Informs Metro that you have lost your SmarTrip card by Contacting Metro SmarTrip customer service at 888-762-7874. Tickets. SmarTrip® card to be used to purchase passes. Metro to reduce SmarTrip price, start customer service push. Once you have your new card, you can call the SmarTrip® Regional Customer Service Center at 1 (888) 762-7874 to have your DC One Card updated with the value on the card at the time you reported it lost or stolen. The card will have the new funds loaded from WageWorks, and might have a separate balance from previous program if the remaining rollover benefits exist. The student must contact the SmarTrip® Regional Customer Service Center (RCSC) at 1-888-762-7874 (TDD: 711) to report the lost or stolen card. If your previous card had stored value, transfer the balance to your new card. 202.962.2121, TEXT: Get a replacement card at your school or other County location. Berkeley / Oakland / El Sobrante / Orinda / Walnut Creek East Bay :510-691-5984. 202.962.2033, TRANSIT POLICE Update your pending WageWorks election with a new card number. VERIFIED Status: UNVERIFIED. Your new SmartBenefits was Upgraded on July 14th, 2018. When you come on board from another program administrator, any funds (Rollover or WageWorks) will not be available for at least 48 hours for those that ride … Order Online Tickets. 202.637.7000, TTY Scenario: You reported your card as lost or damaged via your online account or a call to the Customer Service Center, but you did not provide your new card number to your employer. 888.SMARTRIP (M—F, 7 AM—8 PM), Washington Metropolitan Area Transit Authority, Need assistance? If you’ve ordered Direct Load your order will be loaded on your card on the first day of the benefit month. SmarTrip® Customer Service 888-762-7874 or smartrip@wmata.com . SmarTrip is a contactless stored-value smart card payment system managed by the Washington Metropolitan Area Transit Authority (WMATA). Smartrip Customer Service has estimated annual revenues of $46,000.00 and also employs an estimated 1 employees. The Mass Transportation Benefit Program was established in October 2000 and is offered to eligible employees and military service members, to the extent authorized by law and regulation, to reduce pollution and traffic congestion, preserve the environment, and expand transportation alternatives. You can log into your account at WageWorks. I then explained that I had not received and I followed up with asked to speak to a manager or supervisor and he let me know that no one was available at this time. If you ride the bus it could take at least 72 hours. customer relations 202.637.1328 smartrip customer support 888.smartrip (m—f, 7 am—8 pm) If that doesn't help, then contact customer service at 1-833-CharmCard (1-833-242-7622). Auto-reload can only be managed through the SmarTrip app. In order to receive a transfer discount on those services, riders must pay with SmarTrip cards. Smartrip Limousine TCP 30821. Purchase a replacement pass and notify the Program Administrator of the new serial number as soon as possible. The Student iRide SmarTrip® Card will be deactivated. Note that if we mail a new card to you (e.g., to replace a lost card), we automatically register the card on your behalf. The purpose of the RCSC is to perform multiple management, distribution and reconciliation tasks to support the SmarTrip® contactless smart card. Address: You will be automatically forwarded to the new website in 15 seconds. SmarTrip® cards can be purchased at any Metrorail station, at the Loudoun County Transit office at: 101 Blue Seal Drive Suite 102 Leesburg, VA 20177. The SmarTrip® Customer Service Number is 1-888-762-7874. This website is best viewed using Internet Explorer 11, Edge, Chrome, Firefox, Safari and other newer browsers. SmarTrip® Customer Service 888-762-7874 or smartrip@wmata.com . The system will randomly use/show the balance one load at a time, from either program on the SmarTrip® target display when the card is tapped. Set up a recurring order to automatically receive the tickets you need for your commute. Make Reservations. Call SmarTrip® Customer Service at 1-888-762-7874 or log in to your SmarTrip® account to report your lost or stolen card. In some circumstances there are known issues within the program that require additional steps to be taken which would result in additional time for benefit access. Program Summary. For more information, call OmniRide Customer Service (703) 730-6664 or via Virginia Relay Center - TDD, call 711, Monday - Friday, 5:30AM to 8:30PM. The SmarTrip® Customer Service Number is 1-888-762-7874. Only one type of transit product can be selected for each benefit month. Please call our Customer Relations team at 202-637-1328 and provide your SmarTrip card number. 4.00 of 5 stars | 4 reviews. Smartrip Limo provides reliable airport transportation for Contra Costa and Alameda Counties, Quinceneras, Wedding Services, Nights Out, and transport for every occasion. This must be completed by your Employer cutoff date. I am an Employer I am a Broker, Attention Employers: COVID relief is now available. If you had a passenger allocation account in the previous program, you will need to establish the passenger allocation account again with the WageWorks program. Call +1-888-SMARTRIP (+1-888-762-7874) (7AM to 8PM M-F). All smart card purchases are final. Any citizen age 65 and older may receive a SmarTrip®-enabled DC One Card when applying for a DC One Card at a Customer Service Center.. 3: Transit Benefit Participant: Submits an Address/SmarTrip Change Application in the electronic application and include the new card number. If you experience problems retrieving stored value or with product delivery or you find that you were charged incorrectly for your product, contact SmarTrip® Customer Service at 1-888-762-7874 so that we can review your order and address any problems. Please try the solution below. Riders who did not receive the cards in time for Inauguration Day can request a refund by calling SmarTrip customer service at 888-762-7874. Finally, Commuter Direct offers an account service for your benefits, so once assigned, if you do not use them all, you can retain the unused portion for later use. SimpleSeps SmartRIP 4 Halftone RIP software with color separations video tutorials. Email : [email protected] There will be times that you will need to contact the SmarTrip® Customer Service department to get assistance with certain aspects of the SmarBenefits program. If you ride the bus it could take at least 72 hours. Washington Metro Authority - Smartrip Support - What Else? Once the card is tapped at the reader (SmarTrip® target), a process occurs that can take at least 48 hours for those that ride the Metrorail from when your initially tap your card the first time. Welcome to Smartrip Services ! If your card falls into this scenario WMATA will identify and resolve the issues on a case by case basis. However, you can see all available balances on the card if you create a SmarTrip® user account at. There are details regarding your card that only SmarTrip® has access to. In order to receive the card, seniors must provide Proof of Identity and Age and agree to automatically register their Senior SmarTrip®-enabled DC One Card with the Washington Metropolitan Area Transit Authority (WMATA). Your Funds will be transferred to your new card within five business days. Contact SmarTrip Customer Service at smartrip@wmata.com or 1-888-SmarTrip (762-7874) to request that the product be resent to your SmarTrip Card. Purchase a replacement pass and notify the Program Administrator of the new serial number as soon as possible. The Washington Metropolitan Area Transit Authority (WMATA) received funding for a FY 2000 ITS Integration Program project to establish a Regional Customer Service Center (RCSC). Transfer any Transit or Parking funds that are on a lost card to your new SmarTrip® card. The Washington Metropolitan Area Transit Authority has selected Cubic Transportation Systems to manage and operate WMATA’s SmarTrip®Regional Customer Service Center (RCSC), a smart card-based fare collection system, designed and integrated by Cubic more than 10 years ago. A SmarTrip® card is a permanent, rechargeable farecard. customer relations 202.637.1328 smartrip customer support 888.smartrip (m—f, 7 am—8 pm) Select “Enroll in Commuter” then select “Transit." ... You will eventually have issues or questions and awesome customer service is just as important as how well the product works and Advanced Artist's software is second to none. They also have a staff of customer service support to help you in creating your WMATA account and assigning your benefits to their locations. For more information about Senior (65+)/Disabled SmarTrip cards, call … 18. What to Expect when coming on board. 202.637.1328, SMARTRIP CUSTOMER SUPPORT Metro today announced service adjustments for Metrorail and Metrobus to accommodate the expanded security perimeter that will be in effect for Inauguration beginning Friday, January 15 through Thursday, January 21. This is a condition that is caused by the WMATA system design. We will investigate the issue with your transit balance on your Apple Watch. Note that if we mail a new card to you (e.g., to replace a lost card), we automatically register the card on your behalf. Once you have your new card, you can call the SmarTrip® Regional Customer Service Center at 1(888) 762-7874 to have your DC One Card updated with the value on the card at the time you reported it lost or stolen. You may also be directed to SmarTrip®, by WageWorks, in order to get key information. (703) 506-2986. read more. Ask Metro to transfer any personal funds from your old car to the newly registered one. Washington Metro Authority - Smartrip. SmarTrip® Card. There are certain processes WageWorks can complete and certain processes that only SmarTrip® can complete. The SmarTrip Customer Service Representative, Todd, that was helping me said that he sees the card was mailed out on the 21st of May, and that I should have received it by now. by Kytja Weir | June 11, 2012 12:00 AM Print this article. Please try the solution below. Use SmartBenefits or an employer-sponsored debit card to purchase MARC, MTA Commuter Bus, VRE, Metrorail, Metrobus, and STAR fares with CommuterDirect.com. : Or click this link SmartBenefits to proceed. After the process occurs, you must tap your card for a second time to enable WageWorks funds to load. Once the … Your account will be updated with the new SmarTrip serial number. 2018-03-29T21:54:30+0000. The bus farebox will automatically deduct the reduced fare, if applicable. 7575 Colshire Dr. Mc LeanVA22102. A SmarTrip® card is a permanent, rechargeable farecard. The mobile card can be accessed through Apple Wallet and also by downloading a … SmarTrip® Customer Service 888-762-7874 or smartrip@wmata.com . Your account will be updated with the new SmarTrip serial number. We offer personal, prompt and professional service for all your transportation needs. Call SmarTrip® Customer Service at 1-888-762-7874 or log in to your SmarTrip® account to report your lost or stolen card. A replacement Student iRide SmarTrip® Card can be purchased at any Commuter Store in Arlington (see question 6 for locations). When you come on board from another program administrator, any funds (Rollover or WageWorks) will not be available for at least 48 hours for those that ride the Metrorail from when you tap your card the first time. Metro to reduce SmarTrip price, start customer service push. Comment on this page. If you experience problems retrieving stored value or with product delivery or you find that you were charged incorrectly for your product, contact SmarTrip® Customer Service at 1-888-762-7874 so that we can review your order and address any problems. The SmarTrip® Customer Service Number is 1-888-762-7874. See the latest FSA and DCFSA rule changes and, Transfer funds that have been loaded to your Personal Stored funds, Identify why your funds aren’t on your card even after WageWorks has confirmed your order loaded. TRAVEL INFORMATION A virtual fare card will replace the physical SmarTrip cards once a customer chooses to go mobile. Passengers who have a WMATA-issued Senior (65+)/Disabled SmarTrip card or Metro Reduced Fare SmarTrip ID, can simply tap the card to the SmarTrip target. Smartrip Customer Service. You can also fax a note with the SmarTrip® card serial number, your name, address, and email address to 202-962-1035 or mail the same information to: SmarTrip Regional Customer Service Center PO Box 220568 Chantilly, VA 20153. 2 Reviews. What to Expect when coming on board When you come on board from another program administrator, any funds (Rollover or WageWorks) will not be available for at least 48 hours for those that ride … This process is the system switching your account from one program administrator to another. Get a replacement card at your school or other County location. In order to receive the card, seniors must provide Proof of Identity and Age and agree to automatically register their Senior SmarTrip®-enabled DC One Card with the Washington Metropolitan Area Transit Authority (WMATA). MYMTPD (696873), CUSTOMER RELATIONS ... which will address customer … Healthcare Flexible Spending Account (FSA), Dependent Care Flexible Spending Account (FSA), Benefit Enrollment, Eligibility and Direct Billing, https://smartrip.wmata.com/AccountCreate/AccountCreate.aspx. SmarTrip® Card. Our team is dedicated to stellar service at competitive rates. If your previous card had stored value, transfer the balance to your new card. I am an Employee You can also fax a note with the SmarTrip® card serial number, your name, address, and email address to 202-962-1035 or mail the same information to: SmarTrip Regional Customer Service Center PO Box 220568 Chantilly, VA 20153. Replacing a Senior SmarTrip® DC One Card. The Maryland Transit Administration (MTA) uses a compatible payment system called CharmCard.A reciprocity agreement between the MTA and WMATA allows either card to be used for travel on any of the participating transit systems in the Baltimore … You will need to use funds from your Personal Stored Value account to be able to ride. Download the SmarTrip® Brochure (PDF) for more information. Any citizen age 65 and older may receive a SmarTrip®-enabled DC One Card when applying for a DC One Card at a Customer Service Center.. Is registration of my YOUTH CRUISER SMARTRIP® CARD required? Replacing a Senior SmarTrip® DC One Card Since 2008, Smartrip Customer Service has been providing Services, Nec from Mc Lean. Menu & Reservations. If your SmarTrip card is lost, stolen or damaged, you can transfer funds to a new SmarTrip® card via your online SmarTrip® account or contact SmarTrip® customer service for assistance. Metro announces Inauguration service plans, station closures. 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